Refund policy

Refund & Returns Policy

All sales are final, and we do not accept returns or offer refunds. Each item is carefully packed and checked prior to dispatch. As a result, we are unable to accept returns for change of mind, incorrect purchases, custom or personalised products, or general dissatisfaction.

We strongly encourage all customers to review their order details carefully before completing their purchase. If you have any questions about a product, sizing, or specifications, please feel free to contact us prior to ordering we’re always happy to help ensure you make the right choice.

Damaged, Faulty, or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery. To help us resolve the issue as quickly as possible, please include clear photos of the item and packaging along with your order details. Once reviewed, we will work with you to find a suitable resolution.

Discounted Replacement Option
While we do not offer returns or refunds, we understand that issues can occasionally arise. As a gesture of goodwill, we may offer a discount to replace items that are faulty or damaged, provided the request is made within 30 days of delivery.

Please note:

• This offer is provided at our discretion

• It is subject to product availability

• It does not apply to all situations

• Shipping costs for replacement items may still apply

Our goal is always to ensure you have a positive experience, and we will do our best to assist wherever reasonably possible within the boundaries of this policy.

Thank you for supporting a small business we truly appreciate your understanding and support 🩵